• Title V of the Gramm-Leach-Bliley Act (GLBA) generally prohibits any financial institution, directly or through its affiliates, from sharing nonpublic personal information about you with a nonaffiliated third party unless the institution provides you with a notice of its privacy policies and practices, such as the type of information it collects about you and the categories of person or entities to whom it may be disclosed. In compliance with the GLBA, we are providing you with this document, which notifies you of the privacy policies and practices of Eaton & Berube Insurance Agency, Inc.

    The GLBA further requires that we inform you that you have the right to prevent us from sharing nonpublic personal information about you with a nonaffiliated third party for any purpose that is not specifically authorized by law. Your right to prevent us from sharing nonpublic personal information about you with a nonaffiliated third party for a purpose that is not specifically authorized by law is called your right to “opt out”. You may contact us for specific instructions on your right to opt out at any time.

    In order to provide insurance products and services that respond to our customers’ diverse needs, Eaton & Berube Insurance Agency, (E&B) collects certain personal information. We may, from time to time, have associates provide you with information on insurance products or financial services that may be of value to you. E&B is dedicated to protecting the confidentiality and security of nonpublic personal information that we collect about our customers. Duties and responsibilities of E&B employees include practices and procedures regarding the collection and handling of personal information about our customers to ensure adherence to the policies and practices outlined in the notice and compliance with Federal and State regulations under the Gramm-Leach-Biley Act (GLBA).

    OUR PRIVACY POLICIES AND PRACTICES

    Collection of Personal Information
    We get most of our information directly from you. The application you complete, as well as any additional information you provide, generally gives us most of the information we need in order to process your request for insurance coverages. Sometimes we may contact you by phone or mail to obtain additional information. Depending on the nature of your insurance transaction, we may need additional information about you or others potential insureds from outside sources such as motor vehicle records, loss information reports, credit reports, court records, medical information or other public records. For property insurance, we may send someone to inspect your property and a photo may be taken to verify information about its’ value and condition.

    We may also obtain information from third parties such as otherinsurance companies or consumer reporting agencies. A consumer report from such an agency may contain information as to credit worthiness and credit standing. If we order any kind of consumer report, we will tell you how to get a copy of the report upon request. The agency preparing a consumer report for us may keep the information collected about you permitted by law, and it may be disclosed to other persons.

    Disclosure of Personal Information
    Information which has been collected about you will be contained in either our files or in your company’s policy records. We review this information to evaluate your request for insurance coverage and in determining your premium. We will also use information in our policy records for purposes related to issuing and servicing insurance policies and settling claims. We may disclose personal information to others in order to service, process or administer business such as underwriting and claims operations. In this context, we may disclose (1) information we receive from you on applications and other forms, including information such as assets, income and identifying information such as name, address and social security number; (2) transaction information such as information about balances, payment history and parties to the transaction; and (3) information from consumer reporting agencies such as credit worthiness and credit history.

    If coverage is declined or the charge for coverage is increased because of information contained in a consumer report, we will tell you as required by state law and the federal Fair Credit Reporting Act (FRCA). We will also give you the name and address of the consumer reporting agency making the report.

    Parties to Whom Information May be Disclosed We will not disclose information about you to others without your written consent unless the disclosure is necessary to conduct our business. By law, E&B is permitted to share information about you without prior permission under certain circumstances to certain persons and organizations such as: Your agent or broker
    Parties who perform a business, professional or insurance function for our company
    Claims adjusters, appraisers, investigators and attorneys who need the information to investigate, defend or settle a claim involving you
    Insurance support organizations which are established to collect information for the purpose of detecting and preventing insurance crimes and fraudulent claims
    Insurance regulatory agencies in connection with the regulation of our busuness
    Lienholder, mortgage, assignee, lessor, or other persons shown on our records as having a legal or beneficial interest in a policy of insurance.
    Parties acting in a fiduciary or representative capacity to you (attorneys, accountants and auditors)

    Parties administering transactions as requested or authorized by you.
    Fulfillment service providers, such as envelope stuffing services, billing and enrollment services

    Confidentiality and Security of Personal Information
    Our company maintains appropriate standards and procedures to prevent unauthorized access to your information. E&B limits employee access to personally identifiable information to those with a business reason for knowing such information. We educate our employees so that they will understand the importance of confidentiality of personal information and take appropriate measures to enforce privacy responsibilities.

    Treatment of Personal Information of Former Customers
    E&B follows this personal information privacy policy even when a customer relationship no longer exists.


    "Recently I returned from a long awaited family vacation. However, the day we were leaving to come home one piece of luggage was stolen off the train. Truthfully, I didn’t know what to do other than report it to the police. It never occurred to me to make an insurance claim until a friend suggested it. When I called Eaton and Berube I was treated with kindness and respect, felt the agent truly cared about the loss I had experienced. Her guidance and advice was professional and thoughtful. Once the claim was filed I had a few questions which she promptly answered and also made follow-up inquiries to be sure everything was going smoothly for me. Thank you Eaton & Berube for training your staff to have exceptional customer service skills. Although with this particular agent, I’m quite sure it comes very naturally to her."
    Ellen M. Roposa, filed a personal homeowners insurance claim in mid-January 2013
    Manchester, NH resident
    "The insurance agents at Eaton & Berube are always there to help us solve our problems – no matter how big or small. We rely on them for both our business insurance and personal insurance needs, and are extremely satisfied with the responsive service we receive.

    More specifically, we have had two workers’ compensation issues arise, and the personal attention we received from Marc (Berube) exceeded our expectations in every way. Marc went above and beyond in helping us navigate our way through the workers’ comp system, from attending Labor Department hearings with us to helping us keep our Experience Modification factor at a beneficial level. In handling these issues, Marc jumped to our aid and helped us as if we were a family member instead of a customer – service that we have never received from an insurance agency before.

    Aside from our insurance policies, we also appreciate Eaton & Berube designing informative seminars on behalf of their clients, like the one we attended on the Employee versus Sub-Contractor “dilemma”. It’s great to see a business truly care about protecting its customers’ interests.

    We would recommend Eaton & Berube as a valuable advisor without hesitation. The sample employment and safety policies our agents have customized for us are fantastic! And when it comes to day-to-day requests, like when we need certificates of insurance or have a question about a policy, we always receive quick responses from our agents Jeanette, Gail & Judi. This allows us to focus on running our own business."

    Michael and Thomas Siciliano, Owners
    Siciliano Landscape Company, Inc.
    36 Route 101-A
    Amherst, NH 03060

    www.sicilianolandscapecompany.com
    "We have our business auto insurance with Eaton & Berube. In every interaction with their agency their representatives have been courteous, professional and extremely knowledgeable. Marc Berube is a person of high integrity. His breadth of knowledge of the insurance industry combined with his community involvement in the Nashua Rotary make him an outstanding ambassador for his agency. Without hesitation I would recommend Eaton & Berube as a full service insurance provider."
    Cristine Burke, Owner
    Burke Emergency Restoration
    850 East Industrial Park Drive
    Manchester, NH 03109

    www.burkerestoration.com
    "I am so pleased to find a local insurance agent that knows what it takes to run a successful small business today. You took the time to understand my business, and shopped the insurance market place to find us the best coverage, at the best rate. Eaton & Berube always offers great service and professionalism. Most importantly, I can trust you and your people to give me a straight answer. If it’s a claim, billing or coverage question, they get to the meat of the issue and solve my problem in a timely manner. I recommend the Eaton & Berube Agency to everyone I know for there business or personal needs. You have done right by me for many years and will continue to do so for many more."
    William C Pockl, President
    B&S Locksmiths Inc dba B&S Integrated Security Systems
    14B Broad Street Unit C
    Nashua, NH 03040

    www.bsiss.com
    "I am thrilled with the service that has been provided by Eaton and Berube for my business and personal needs. They found me affordable coverage and explained what I was buying in a way that was easier to understand than I have ever experienced. I would highly recommend Eaton and Berube for your insurance needs."
    David M. Gottesman, Gottesman & Hollis, P.A.
    39 East Pearl St.
    Nashua, NH 03060
    (603) 889-5959

    www.nh-lawyers.com